Terms and Conditions
Dear Travellers,
Thank you very much for choosing INTI SUN TREK PERU!
When making a reservation with us, it is important to fully read and understand the following information:
We operate in regions where standards of accommodation, transport and services might not be to the standard you are used to in your home country. However, we strive with all due care and skill to provide the best services for our tourists possible.
Travelling in Peru
requires flexibility, patience, open-mindedness, a good sense of humor, and understanding that changes may be made without notice due to circumstances beyond our control. By booking any of our tours you agree to any necessary changes that may be required.
In extreme cases
such as riots, civil strife, terrorist activity, disease, disasters, adverse weather conditions, or fire, Inti Sun Trek will not accept any liability for these events and reserves the right to change, postpone, or even cancel the trip if necessary (this is the last option of course).
Strikes in Peru
A popular way for the people in Peru to communicate unhappiness with the government is to strike. This area sees quite a few strikes a year that can sometimes affect the logistics involved in our tours. Most strikes are well organized and planned in advance so the office will have at least a few hours to make arrangements if needed.
Changes for logistics
Often this involves leaving for your trek the night before. Please understand we will do everything we can to get you to and from the trail and will give you the information you need as soon as we have it. We will always get you to and from the trail very safely.
Risks
By booking any of our adventure trips (Inca Trail to Machu Picchu, Salkantay, Ausangate, Choquekirau, Lares treks, etc.) you assume the risks associated with them. For these Inti Sun Trek accepts no responsibility.
You must let us know when you book the trek if you have any medical conditions that could affect your ability to do the trek. This information will help us plan the trek for your safety.
Due to the nature of the remote geographic
Location of the trails and the lack of suitable nearby medical facilities along the trails, Inti Sun Trek will not accept any responsibility, either directly or indirectly, for any problems due to your special dietary requirements or medical condition. We suggest that you check with your doctor before booking the trek.
Environmental Impact
We use biodegradable soap and transport all our garbage back to Cusco. Our porters are trained to look after the trail and pick up any waste from other groups as well. We also use environmentally-friendly chemical portable toilets that allow us to pack waste out. We believe in leaving no footprint behind.
Making a Reservation and Payments of your Deposit
1.- In order to make a reservation for a Tour & Trek with INTI SUN TREK , the client is required to make a US$200 deposit, The deposit can be sent through PayPal or VISA, which will incur a 6% PayPal or visa merchant fee paid by the traveller. All deposits are fully non-refundable and non-transferable.
2.- The reservation order becomes final on the date that INTI SUN TREK receives the client’s deposit. Upon receipt of the deposit, a compulsory contract is in place between the client and INTI SUN TREK
3.- All people named on the reservation order are committed to the contract with INTI SUN TREK . The person who signs the contract is regarded as having the permission of all persons whose names are on the reservation order and verifies that all these people are fully aware and accept the Terms and Conditions of INTI SUN TREK
Final Payment Terms
The remaining balance will be due in our office in Cusco at least 2 days before your tour start date. However, it can also be paid in advance through PayPal / VISA online, which will incur a 6% PayPal / VISA merchant fee paid by the traveler. In our office we accept both U.S. and Peruvian currency of any denomination. We do not accept any torn bills. If you are not arriving to Cusco 2 days before your tour begins, please arrange your payment with the Inti Sun team before your arrival.
Cancellation Policy for Treks & Tours
In the event that you need to cancel your trip, your tour deposit is non-refundable and non-transferable.
A notification of cancellation must be made in writing to info@intisuntrek.com, cancellation fees will be assessed as outlined below under our cancellation policy.
Cancellation Fees
- If you cancel eight weeks or more before the date of your departure: Cancellation fees are equal to the amount of your deposit.
- If for any reason any member of your group could not make the tour/trek, after having sent their deposit, and you had not send us a cancellation email. 100% of the cost of the tour / trek, must be paid by the rest of your group member in order to do the tour/trek
- If you cancel eight weeks to 4 weeks before the date of your departure: 60 percent of the total tour or trek price is due.
- If you cancel four weeks to five days before the date of your departure: 80 percent of the total tour or trek price is due.
- If you cancel five days to 48 hours before the date of your departure: 90 percent of the total tour or trek price is due.
- If you cancel less than 48 hours before the date of your departure: 100 percent of the total tour or trek price is due.
- Cancellation of a trek during the trek is 100% non-refundable unless INTI SUN TREK is determined to be at fault.
In the exceptional case that you decide to head back once you have started the trail
We cannot reimburse any of your final payments. Unfortunately you will be responsible for all the extra expenses that occur during your transportation to the nearest town or Cusco for example food and transportation. If you want, you may join the group in Machupicchu for the walking tour and use all of the services onward. If so, we can help you buy a new train ticket to Aguas Calientes and bus ticket to Machu Pîcchu
Holiday or Election Increments
An extra charge of $35 USD per person is applicable for all treks (regardless of group / private option / size of group) starting on any of the following dates:
Christmas (Dec 22nd, 23rd, 24th, 25th)
New Year (Dec 29th, 30th, 31st, Jan 1st).
An extra charge is also applicable if a trek leaves during election days. ( Peruvians are fined if they do not vote)
We use the extra charge to pay staff a bonus for working during holidays or to pay fines for not voting.
Travel Insurance
We strongly advise you to purchase travel insurance that covers accidents, medical expenses and emergency services, including rescue and air ambulance. We also recommend that it covers cancellations and loss of luggage. Please forward a copy/policy number to our offices upon booking a trek with us.
Pre-Trek Briefing
All briefings are done at our office at 6:00 PM the night before your trek. If you are unable to make this time, you need to coordinate another time with a member of the Inti Sun Trek office team. Briefings are approximately 30 -45 minutes long.
Before coming to the briefing please have a look our packing checklist in which you will find all of the things you will need to take for the trek or tour.
Thanks again for choosing us and we look forward to seeing you in Cusco!
INTI SUN TREL PERU Team!
